Returns are part of selling on eBay whether sellers advertise that they accept them on a listing or not.
eBay’s Money Back Guarantee (MBG) allows buyers to return an item if it is ‘not as described’ and also assists when an item is not received.
Can I get my money back if I get scammed on eBay?
To ensure all of our members have a great experience on eBay, most purchases are covered under eBay Money Back Guarantee. eBay Money Back Guarantee means you’re protected if the item you ordered didn’t arrive, is faulty or damaged, or doesn’t match the listing. You’ll get your money back.
How good is eBay money back guarantee?
You’re eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. If you received an item that is not as described, or didn’t receive an item at all, the eBay Money Back Guarantee always protects you—even if the seller does not offer returns.
How do I use eBay money back guarantee?
Need to return an item?
- Start your return. Select the item you want to return in your purchase history on My eBay.
- Ship the item back. If the seller asks, send the item back as soon as possible.
- Receive your refund. If the seller doesn’t refund your money, ask eBay to step in and help.
Does eBay refund seller fees for returned items?
If a seller is eligible for a refund of final value fees, eBay will apply a credit to the seller’s account. This credit can be used towards future listing fees. This credit balance appears as a negative number on invoices and account status. Alternatively, sellers can also request a refund of their eBay credit balance.