Quick Answer: What Is An EBay Dispute?

Generally speaking, eBay Buyer Protection is a promise to shoppers on the U.S.

eBay site—eBay.com— that eBay will intervene in disputes between buyers and sellers to rectify issues when the seller has failed to act adequately to resolve the dispute.

How do I open a dispute on eBay?

To open a dispute:

  • Go to Resolution Centre.
  • Click Dispute a Transaction.
  • Select the button beside the transaction you want to dispute, then click Continue.
  • Select ‘Item dispute’, click Continue and follow the on-screen instructions.

How do I file a complaint against eBay?

Buyer Tips for Filing a Complaint

  1. Contact your seller first about your complaint. Ebay’s immediate reply to your complaint will be to instruct you to contact your seller.
  2. Use the eBay or PayPal websites, not phone or chat.

How long does a buyer have to open a dispute on eBay?

30 days

Is eBay money back guarantee good?

You’re eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. If you received an item that is not as described, or didn’t receive an item at all, the eBay Money Back Guarantee always protects you—even if the seller does not offer returns.

How do I raise a dispute on eBay?

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How do I open a dispute?

How to open a dispute

  • Log in to your PayPal account.
  • Open a dispute in the Resolution Center within 180 calendar days of your purchase.
  • Click “Dispute a Transaction.”
  • Select item dispute.

How do I report ebay?

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Is it possible to call Ebay?

Calling eBay Directly. Call eBay’s customer service department at 1-866-540-3229. eBay is available to take calls Monday through Friday between 5 a.m. and 10 p.m. PST, and on weekends between 6 a.m. and 6 p.m. Press # once more, then press “0.”

Where is Ebay Resolution Center?

To get to the Resolution Center, click the Customer Support link in the eBay navigation bar. You can get to the Resolution Center also from your listing in My eBay, in which case your item number will be filled in on the form for you: Go to your My eBay page.