eBay protects you
When you sell on eBay, you’re protected by policies, transaction monitoring, and data systems that make eBay a safe and vibrant community.
You can sell with confidence, because our dedicated seller protection team works around the clock to enforce policies and track problems before they start.
How does Seller Protection Work on eBay?
Seller protection makes things easier for sellers in dispute or poor feedback cases. Low detailed seller rating scores may be discounted if the negative feedback in a protected sale is an isolated event, meaning that they won’t count against your seller performance status.
Does PayPal cover you if you get scammed?
When buyers pay with PayPal on any website, PayPal Buyer Protection covers them in case there is a problem. If an item doesn’t arrive or is significantly not as described, we will help buyers get a full refund.
What does Seller Protection Eligible mean?
Seller Protection protects you from chargebacks, reversals, and claims for the full amount on eligible payments due to an unauthorized transaction or an item not received. Eligible: the order is protected by PayPal’s Seller Protection for unauthorized payments and items not received.
Can a seller open a case on eBay?
Sellers can open an unpaid item case through the Resolution Center. You can open as soon as two days after the listing ends, or immediately if the buyer is no longer registered on eBay. Be sure to close cases within 36 days, or eBay will automatically close the case and you will not receive the final fee credit.