eBay Money Back Guarantee policy.
eBay Money Back Guarantee means you’re protected if the item you ordered didn’t arrive, is faulty or damaged, or doesn’t match the listing.
You’ll get your money back.
For all the details of how the eBay Money Back Guarantee works, please see our full policy guidelines below.
How good is eBay money back guarantee?
You’re eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. If you received an item that is not as described, or didn’t receive an item at all, the eBay Money Back Guarantee always protects you—even if the seller does not offer returns.
How do I claim eBay guarantee?
MONEY BACK GUARANTEE
- Go to My eBay. If your item hasn’t arrived or isn’t as described, go to My eBay, find the item in your purchase history, and select return or item not received within 30 days of delivery.
- Not resolved? Let us know.
- We’ll get your money back fast. You’ll hear from us in 48 hours.
What the eBay money back guarantee means to sellers?
Returns are part of selling on eBay whether sellers advertise that they accept them on a listing or not. eBay’s Money Back Guarantee (MBG) allows buyers to return an item if it is ‘not as described’ and also assists when an item is not received.
How long is the eBay money back guarantee?
You can use Money Back Guarantee up to 30 days after you received your item (or when you should have received it). After 30 days, file for PayPal Purchase Protection in your PayPal account. PayPal offers a 180 day window for coverage of items that are not as described or not received.