Quick Answer: How Long Do I Have To Open A Dispute On EBay?

The Money Back Guarantee policy says that buyers have 30 days from the actual or latest estimated delivery date to open a case.

If you shipped with tracking that shows delivery, the buyer’s deadline is 30 days from the actual delivery date.

For PayPal cases, the deadline is 45 days from the payment date.

How do I open a dispute on eBay?

To open a dispute:

  • Go to Resolution Centre.
  • Click Dispute a Transaction.
  • Select the button beside the transaction you want to dispute, then click Continue.
  • Select ‘Item dispute’, click Continue and follow the on-screen instructions.

How long does an eBay buyer have to request a refund?

Re: How long does a buyer have to request a refund? Paypal releases your funds 3 days after tracking shows that the buyer has received the item. But the buyer has 30 days in which to file the Item Not As Described dispute on ebay, 180 days on Paypal.

Can a buyer open a case after 30 days?

Buyers can open a case within 30 days of the estimated delivery date and this case is a defect for a seller. The case can be escalated by either party after 8 days and cases close automatically after 30 days. If the case is found in the sellers favour it is not classed as a defect.

What happens if eBay seller doesn’t refund?

If the seller does not respond with a solution, the buyer can ask eBay to step in and help. For items where the buyer has uploaded tracking, if the seller doesn’t issue a refund within 2 business days of the item’s delivery to the seller, we will automatically issue the buyer a full refund on the seller’s behalf.

What happens if eBay seller doesn’t respond?

If the seller doesn’t respond within that time, go to the Resolution Center to escalate the case to Customer Support. When Customer Support decides a case in your favor, we’ll send your refund to the PayPal email address you used to purchase the item. This may take a few days.

Will eBay refund my money if I was scammed?

Fortunately, victims of this kind of fraud have usually got a refund from eBay. How it works: Selling an item, you receive the customary email notification from PayPal that your buyer has paid, and duly mail them the goods.

Can you refuse returns on eBay?

You can only decline a return if the buyer is returning the item because they changed their mind, and your return policy stated you don’t accept returns. Here’s how: Go to your Returns dashboard – opens in new window or tab.

Can I return an item on eBay if it says no returns?

If the item you received doesn’t match the description in the original listing, or if it arrived faulty or damaged, you’re covered under the eBay Money Back Guarantee. You can return it even if the seller’s returns policy says they don’t accept returns.

How long do you have to open a case on PayPal?

180 days

Is eBay money back guarantee reliable?

According to its website, eBay’s “money back guarantee” covers more than 99% of listings when you pay with PayPal. The promise – fundamental to its operation – is that buyers are entitled to a full refund if the item they bought turns out not to be “as described”.

How do I get my money back from PayPal if I was scammed?

Go to the Activity section of your PayPal account. Click the transaction you want to refund and then click Issue a refund. Enter the refund amount and click Continue. Confirm the information and click Issue Refund.

How do I get a refund on PayPal that was not received?

If you purchased the item from one of our merchants, follow these simple steps:

  1. Log in to your PayPal account.
  2. Open a dispute in the Resolution Center within 180 calendar days of your purchase.
  3. Click “Dispute a Transaction.”
  4. Select item dispute.