Does Matalan Offer Free Returns?

If you would like to return goods to your local Matalan store free of charge, our store finder will locate your closest Matalan store.

How do I contact Matalan?

0333 004 4444

How long does Matalan click and collect take?

Click & Collect FREE

Your order will arrive to the store of your choice within 3-5 working days.

Can you return items after 28 days?

1. “The law says I have 28 days for a refund” Shops aren’t legally obliged to give you a refund unless the item is faulty. “Retailers don’t have to offer a refund if you change your mind about wanting an item, however some will allow either money or vouchers back as part of their policy.18 Dec 2018

Can I pay online with Matalan vouchers?

Can I pay online using Matalan vouchers or credit notes? At the moment we only accept Matalan vouchers or credit notes in store.

What is Matalan return policy?

For purchases made in-store, we will be happy to exchange or refund goods within 14 days of purchase if they are returned with the original receipt, are unworn and in the condition they were purchased, including all packaging. Without a receipt we will exchange or refund in vouchers at the last known selling price.

How old is Matalan?

About 34 years (1985)

Do you have to pay for Matalan returns?

For purchases made in-store, we will be happy to exchange or refund goods within 14 days of purchase if they are returned with the original receipt, are unworn and in the condition they were purchased, including all packaging. Please note that we are unable to accept returns to our Matalan clearance stores.

Do you still need a card for Matalan?

You do not need a Matalan Card to shop there. However, there is a Matalan Reward Card which is free to sign up for. It gives you access to a range of benefits and perks, including a welcome voucher and an annual birthday voucher. Matalan Gift Vouchers are available in store.

How long does click and collect take Myer?

3 hour click & collect

Shop online and place your order before 1pm for pick-up in-store within 3 hours. Available 7 days a week. When your order is ready for collection, we’ll send you an email to let you know it’s time to head into your selected store. Remember to bring a copy of the email and some photo ID with you.

Can I return something after 14 days?

The Consumer Contracts Regulations gives you a cancellation period that starts the moment you place your order and ends 14 days from the day you receive your goods. You then have a further 14 days from the date you notify the retailer that you’d like to cancel your order to return the goods to them.

What does return within 28 days mean?

“return within 28 days of receipt” means that you have 28 days from the date that you received the goods to return them. If they wanted it to mean 28 days from placing the order, then that is what they should’ve stated.

Can I return an item after 30 days?

After 30 days

If the 30 day refund period has passed, you may still be able to get a refund if your item is faulty. But before you can ask for a refund, you must give the shop a chance to either repair or replace your item. You can choose whether to have your item repaired or replaced.