Quick Answer: Do You Have To Refund A Buyer On EBay?

Refunding the buyer.

When you agree to give the buyer their money back, or once you receive the returned item, you’ll need to issue their refund within 2 business days.

To do this, simply go to the case in your Returns dashboard – opens in new window or tab and choose Refund buyer.

What happens if you dont refund a buyer on eBay?

If you don’t refund buyer for any reason they will automatically refund them from money you have in your PayPal acccount, if you don’t have sufficent funds in there they will withdraw it from your bank or credit card. A buyer can make any claim and you will have to accept return or refund them regardless.

What happens if I decline a return on eBay?

As long as your return policy is “no returns”, YOU CAN safely DENY the return. This is NOT a case. This is a simple return request, there are NO defects for this kind of return, the buyer CANNOT escalate the return to ebay for a decision. Once you decline the return, it closes automatically and it cannot be reopened.

What happens when an eBay buyer wants to cancel?

If you cancel a transaction, the buyer can still leave you negative or neutral Feedback about the transaction. Go to My eBay > Sold and locate the item. In the More actions drop-down menu, select Cancel this order. Choose a reason for the cancellation and follow the on-screen instructions.

Can you say no refunds on eBay?

Even if you specify “no returns accepted”, under the eBay Money Back Guarantee the buyer can still return an item if it doesn’t match the listing description.

How do I refund a buyer on eBay?

Head to My eBay, select Sold and find the item. Select the More options drop-down menu and click Cancel this Order. If payment has been made you will need to refund the seller. For PayPal transactions it is automatic, but for alternate methods you’ll need to need to refund the buyer within 10 days.

How do I use eBay money back guarantee?

Need to return an item?

  • Start your return. Select the item you want to return in your purchase history on My eBay.
  • Ship the item back. If the seller asks, send the item back as soon as possible.
  • Receive your refund. If the seller doesn’t refund your money, ask eBay to step in and help.

What happens if eBay buyer doesn’t pay?

If the buyer still doesn’t pay or reach some other agreement with the seller, eBay may record the unpaid item on the buyer’s account. When an unpaid item case closes without payment from the buyer, the seller is eligible to receive a final value fee credit to their seller account.

Is it bad to cancel an order on eBay?

Canceling a sale is an eBay no-no unless a buyer requests it. Buyers may change their minds, and if that is the case, it is perfectly acceptable to cancel a sale. But if an item is damaged or out of stock and a seller must cancel because he can’t ship the item, the cancellation counts against the seller.

Can you refuse to cancel an order on eBay?

Cancel an order. If you’ve made your purchase in the last hour, as long as the seller hasn’t shipped it, you can request that they cancel your order. If it’s been more than an hour since your purchase, you’ll need to contact the seller and ask them to cancel it for you.

How long does a buyer have to request a refund on eBay?

30 days

Is eBay money back guarantee good?

You’re eligible for the eBay Money Back Guarantee when you contact the seller within 30 days of actual or estimated delivery date of the item. If you received an item that is not as described, or didn’t receive an item at all, the eBay Money Back Guarantee always protects you—even if the seller does not offer returns.

Can eBay force a return?

You are correct in that ebay and a buyer can force a seller to accept a refund, however your No Returns policy makes it that you can NOT FORCE the buyer to ship the merchandise back.