Question: Do Stores Have To Give You A Refund?

Retailers are required to clearly post their refund policy unless they offer a full cash refund, exchange, or store credit within seven days of the purchase date.

If the policy isn’t properly disclosed, or if the retailer doesn’t have a refund policy, a buyer may return purchased goods for a refund.

Does a shop have to give you a refund?

Wrong – if the item is not faulty, you have no rights to a refund or exchange unless you buy online (see below). The same applies if goods are the wrong size, unless they are clearly not the size described. Some shops may offer refunds or a credit note as part of their own in-store policies.

Is it illegal not to offer a refund?

A business cannot have a ‘No Refund’ policy. It’s against the law to say you will not provide a refund under any circumstances. This includes sales, gift items and even secondhand goods. On the other hand, consumers can ask a business for a refund or replacement but are not always entitled to one.

‘No refunds’ signs are illegal. Businesses must give consumers a refund, repair or replacement, if goods or services do not meet a consumer guarantee. Businesses do not have to display any signs about their refund policy.

Am I entitled to a refund if I change my mind?

Remember, if you change your mind about a product you are not entitled to either return the goods or to a refund. In this case, a retailer may give you a refund or a credit note to the value of the goods but they are not obliged to do so. You should always ask for a receipt when you are buying goods or services.

What are the 8 basic rights of the consumers?

The Eight (8) Basic Consumer Rights

  • The Right to Basic Needs.
  • The Right to Safety.
  • The Right to Information.
  • The Right to Choose.
  • The Right to Representation.
  • The Right to Redress.
  • The Right to Consumer Education.
  • The Right to a Healthy Environment.

Can I sue a company for not refunding me?

can i sue a company for not refunding my money. You can write them a letter and send it by Registered Mail, basically just setting out the facts. If they fail to refund the deposit you can then sue them in Small Claims Court.

Can your refund policy state no refunds?

Generally, you have a right to a refund when there is a major problem with something you bought. Stores cannot take away this right by claiming they have a ‘no refund’ policy or displaying a ‘no refund’ sign. This also applies to an online store’s refunds and returns policy.

Is it illegal to not offer a refund in Australia?

Under the Australian Consumer Law (ACL), there are number of consumer guarantees that entitle a consumer to return a product and obtain a refund or replacement. However, there are other reasons a consumer may return goods, and you are not obligated to refund them.

How do I get my money back from an online purchase?


  1. Cancel online immediately. Quickly navigate to the website.
  2. Call customer service. If you’re unable to cancel the purchase online, you’ll have to call customer service.
  3. Give a valid, specific reason.
  4. Write down the transaction or cancellation ID number.
  5. Verify you received a refund.

Can a shop say no refunds?

But if you simply change your mind about something you bought in a shop and decide you don’t want to keep it, you do not have any rights under consumer law. Some shops offer to accept returns and give you an exchange or refund within a certain amount of time after the purchase.

What are my statutory rights for a refund?

Get a full refund within 30 days. This is a nice new addition to our statutory rights. The Consumer Rights Act 2015 changed our right to reject something faulty, and be entitled to a full refund in most cases, from a reasonable time to a fixed period (in most cases) of 30 days.

At many retailers, restocking fees are allowed as long as the fee is clearly disclosed and as long as it isn’t charged if you’re returning an item because of a defect or missing part, or because it wasn’t what you ordered. You don’t have to pay a restocking fee if the item you are returning is defective.

Customers will also have 14 days from the date of delivery to return their unworn goods to us.” Wrong – you’ve 14 days after delivery to cancel, then 14 days to return. “If you need to return an item you have ordered from our website, you can do so within 14 days of receipt.”

Can I get a refund if an item is faulty?

How long do I have to return faulty goods? You have the right to reject your item and get a refund within 30 days of possessing the goods. You could also ask the retailer to repair or replace your item within six months of purchase.

How long do you have to change your mind after signing a contract?

Many state statutes stipulate that you have three days to rescind an offer, even after you agree to all the terms. This is often seen in real estate contracts, for instance.