If you prefer to exchange it for another item, you must ask for a return and make a new purchase.
Exchanging an item bought on Zara.com is very easy.
Visit a Zara store that has the same department that the item belongs to, with your receipt, and hand over the original to receive the new one.
How long do you have to return Zara sale items?
1) Act Fast — Within 30 Days
You must return an item within 30 days after a purchase or after receiving an email with shipment confirmation. If you go over 30 days Zara reserves the right to deny your return — and the store can also reject your request if your item is visibly damaged or not in good condition.21 Feb 2018
What is Zara return policy?
Subject to the conditions set forth below, Zara will gladly accept returns or exchanges of new, unworn, unwashed, and unaltered merchandise with all internal garment tags intact with your original receipt within thirty (30) days of the original purchase date. Refunds are made in the form of original payment.28 Jun 2017
How do I get a return label from Zara?
Access your order information in order to request a return, or follow the “Drop-Off” instructions on the return label included with your shipping confirmation email. If you’ve made your purchase as a guest, you can access this information through the link in your confirmation email.